Privacy Policy

Carolina Truffières PRIVACY POLICY

This Privacy Policy (the “Statement“) is provided by Carolina Truffières, LLC (“Carolina Truffieres”, “we” or “us“).

SCOPE OF THIS STATEMENT

This Statement governs the manner in which Carolina Truffières collects and further Processes Personal Data about individuals who use Carolina Truffières products or services (“you”). We encourage you to read this Statement carefully, and to regularly check this page to review any changes we might make in accordance with the terms of this Statement.

Carolina Truffières MAY COLLECT PERSONAL DATA FROM YOU

Carolina Truffières may collect Personal Data from you in the following circumstances:

• Carolina Truffières may collect or obtain Personal Data when you visit the Carolina Truffières website (“Site“) or use any features or resources available on or through a Site. When you visit a Site, your device and browser will automatically disclose certain information (such as device type, operating system, browser type, browser settings, IP address, language settings, dates and times of connecting to a Site and other technical communications information) some or all of which may constitute Personal Data.
• Carolina Truffières may collect or obtain Personal Data when you use any service provided by Carolina Truffières via a Site, or log into a Site, including the following: registration details, login name, email address, password, security question and, if applicable, payment details. This includes “Contact Form” page engagement.
• Carolina Truffières may collect or obtain Personal Data when you provide Personal Data to Carolina Truffières or an authorized reseller (“Dealer“) (whether in person, by mail, by phone, online, via electronic communication or by any other means).
• Carolina Truffières may collect or obtain Personal Data when you contact Carolina Truffières (whether in person, by mail, by phone, online, via electronic communication or by any other means).
• Carolina Truffières may collect or obtain Personal Data that you manifestly choose to make public, including via social media (e.g., we may collect information from your social media profile(s) (i.e., photos), if you make a public post about us).

Carolina Truffières MAY RECEIVE PERSONAL DATA ABOUT YOU FROM OTHERS

Carolina Truffières may receive Personal Data about you from third parties. For example:

• Carolina Truffières may receive Personal Data about you from Dealers, as outlined above.
• If you choose to make payment directly to Carolina Truffières, or through a Site, or through a Dealer, Carolina Truffières may receive Personal Data about you from third parties such as payment services providers, for the purposes of that payment, including the following: purchase details, payment data, credit card data.
• In complying with its obligations under Applicable Laws, Carolina Truffières may receive Personal Data about you from law enforcement agencies and public authorities.
• Carolina Truffières may receive Personal Data about you from public sources (such as telephone directories, land ownership records, lien records, etc.).
• If you interact with any third-party content or advertising on Carolina Truffières’ Site(s) (including third party plugins and cookies), Carolina Truffières receives Personal Data about you from the relevant third party provider of that content or advertising.

PERSONAL DATA YOU PROVIDE ABOUT OTHERS

In some circumstances, you may provide Carolina Truffières with Personal Data about others. For example, you might mention another Carolina Truffières customer when commenting on one of our products. Whenever you provide any such Personal Data, you must ensure that this does not violate those third parties’ rights. If you are unsure whether the third party agrees with you providing its Personal Data, please refrain from communicating such Personal Data to Carolina Truffières.

CATEGORIES OF PERSONAL DATA PROCESSED BY, OR ON BEHALF OF, Carolina Truffières

The categories of Personal Data that may be Processed by, or on behalf of, Carolina Truffières under this Statement (to the extent permitted by Data Protection Laws) include:

• Personal Details: name; physical address; profession; business or employer; sector;
• Contact Details: email address; postal address; telephone number; fax number; customer ID;
• Data Relating to Site(s): technical data (as outlined above, including device type, operating system, browser type, browser settings, IP address, language settings, dates and times of connecting to Site(s), Site usage statistics, and other technical communications information necessary for the operation of the relevant Site(s); username; password; security login details; usage data; aggregate statistical information;
• Commercial Details: financial details and payment information (including bank details or credit card details provided in connection with a purchase); purchase history (including products, dates, locations and Dealers relating to any purchase); purchase interests; returns; and;
• Marketing Data: advertising interests; cookie data; clickstream data; browsing history; responses to direct marketing; and opt-outs from direct marketing.

Lawful basis for Processing Personal Data: In Processing your Personal Data in connection with the purposes set out in this Statement, Carolina Truffières, depending on the circumstances, rely on any of the following legal bases:

• we have obtained your prior express consent to the Processing;
• we have a legitimate interest in carrying out the Processing (including our legitimate interests in operating our business, providing goods and services to you, alerting you to other products or services that may be of interest to you, and maintaining or improving our products or services), and there is no undue risk to your rights, freedoms or interests;
• the Processing is necessary in connection with a contract entered into with you, or for your benefit;
• the Processing is required by Applicable Laws;
• the Processing is necessary to protect the vital interests of any individual; or
• any other lawful basis available under Applicable Laws.

Processing your Sensitive Personal Data: Carolina Truffières does not seek to collect or otherwise Process your Sensitive Personal Data, except where:

• the Processing is required or permitted by Applicable Laws;
• the Processing is necessary is in order to establish, exercise or defend legal claims;
• Carolina Truffières has obtained your prior explicit consent before Processing your Sensitive Personal Data; or
• any other lawful basis for Processing Sensitive Personal Data.

PURPOSES FOR WHICH Carolina Truffières MAY PROCESS YOUR PERSONAL DATA

Carolina Truffières may Process your Personal Data for the following purposes in particular, to the extent permitted by Data Protection Laws:

• to display the content of a Site, and any customizations you may select;
• to monitor, adapt, update, secure and improve our products and services to you;
• to verify your identity and ensure the security of your Personal Data;
• to respond to your service requests and support needs;
• to understand how individuals collectively use the features of a Site;
• to administer content, promotions, surveys or other features of a Site;
• to send you information relevant to your past purchases and interests, subject to compliance with Applicable Laws regarding direct marketing;
• to send you communications regarding administration of your accounts and the features of a Site;
• to notify you about changes to a Site;
• to perform data analyses and other Processing (including trend analysis and financial analysis);
• to give effect to your legal rights and your rights under this Statement;
• to protect against fraud, identity theft, and other unlawful activity;
• to establish or exercise Carolina Truffières’ legal rights or defend legal claims;
• to establish, exercise or defend legal claims; and
• to comply with Applicable Laws and our other applicable policies.

PROTECTION OF YOUR PERSONAL DATA

Carolina Truffières is committed to Processing your Personal Data securely. We adopt appropriate data Processing practices, and appropriate technical and organizational security measures, to protect against unauthorized access, alteration, disclosure or destruction of Personal Data. The Internet is not, in itself, a secure environment and we cannot provide an absolute assurance that your Personal Data transferred using the Internet will be secure at all times. Transmission of Personal Data over the Internet is at your own risk and you should only use secure systems to access Sites.

You are responsible for keeping your access credentials for each Site safe and confidential. You should frequently change your access credentials (if existent) and you must notify Carolina Truffières promptly if you become aware of any misuse of your access credentials, and immediately change your access credentials.

DISCLOSURE OF YOUR PERSONAL DATA

We will not sell, trade, or rent your Personal Data to others. We may, however, share or disclose your Personal Data to third parties in the following circumstances:

• We may disclose your Personal Data to employees and agents of Carolina Truffières, to the extent necessary to provide the services.
• We may share your Personal Data with recipients within Carolina Truffières, for the purposes of operating our business, operating Sites, providing you with products or services you have selected, or otherwise for the purposes set out in this Statement.
• We may share your Personal Data with recipients outside Carolina Truffières, including Dealers, for the purposes of operating our business, operating Sites, and providing you with products or services you have selected, or otherwise for the purposes set out in this Statement.
• We may use third party service providers to help us operate our business, operate Sites, provide you with products or services you have selected, or to administer activities on our behalf, such as sending out newsletters or surveys. We may share your Personal Data with such third parties for the purposes set out in this Statement.
• We may share aggregate demographic information with our business partners, trusted affiliates and advertisers for the purposes outlined in this Statement. While we make all reasonable efforts to ensure that such information is anonymized, it is possible that your Personal Data may be disclosed.
• If you make a payment via a Site or an App, or directly to Carolina Truffières or a Dealer, your Personal Data may need to be provided to third parties (e.g., payment services providers) for the purposes of facilitating those payments.
• If we sell, merge or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution, liquidation or other restructuring), we may disclose your Personal Data to the prospective seller or buyer, or their representatives, provided that we have first taken reasonable steps to ensure the security and confidentiality of your Personal Data.
• We also may disclose your Personal Data: (i) to the extent necessary to establish, exercise or defend legal claims; (ii) if required by Applicable Laws or regulations; (iii) in response to requests from government agencies and law enforcement authorities; (iv) when disclosure is necessary or appropriate to prevent physical harm or material financial loss; or (v) for the purposes of investigating unlawful activity.

DIRECT MARKETING

As set out in this Statement, we, may contact you via email, text message, or other electronic means, from time to time, to provide you with information relating to products or services that may be of interest to you. If you wish to unsubscribe from these communications, we include “opt-out” wherein a single notice to Carolina Truffières or a Dealer will terminate all contact.

Please note that, in the event that you unsubscribe from receiving communications relating to marketing or advertising, we may nevertheless continue to contact you for the purposes of carrying out your instructions, enabling you to make any purchases you request, administration of your account, or as required or permitted by Applicable Law.

COOKIES

A cookie is a small file that is placed on your device when you visit a website. It records information about your device, your browser and, in some cases, your preferences and browsing habits. We may Process your Personal Data through cookie technology, in accordance with our Cookie Policy, as set forth below.

DATA RETENTION

We will only retain your Personal Data for as long as we require those Personal Data in connection with the purposes set out in this Privacy Policy. We may also be required to retain your Personal Data for additional periods of time, for example, where required to do so by Applicable Laws.

Carolina Truffières offers data subjects the opportunity to define, during their lifetime, the instructions that should be followed after their death with regard to their personal data. Should the data subject pass away without leaving clear instructions about how to manage their personal data, we can also work with immediate family members and representatives to remove personal data of a deceased person where appropriate. In certain circumstances we may provide beneficiaries of deceased data subjects with reasonable information on the data held about the deceased data subject by Carolina Truffières. We shall not provide passwords or other login details. Any decision to respond to a request regarding a deceased data subject will need to be balanced against the obligation to keep information secure, safe, and private.

PERSONAL DATA OF CHILDREN

We do not knowingly collect or further Process Personal Data of children under 16 years of age. We ask parents or legal guardians to assist us by supervising the activities of children in relation to our Sites, and by not allowing them to submit any Personal Data through any Site or feature of a Site.

TERMS OF USE

Use of our Sites, and our services, are subject to applicable Terms of Use.

YOUR RIGHTS

It is your responsibility to ensure that your Personal Data held by Carolina Truffières is complete, accurate and up-to-date. Subject to Applicable Laws, you may have the following rights:

• the right to request access to, or copies of, your Personal Data that we Process;
• the right to request correction of any inaccuracies in your Personal Data;
• the right to object, on legitimate grounds, to the Processing of your Personal Data;
• the right to request, on legitimate grounds:
  • erasure of your Personal Data that we Process; and
  • restriction of Processing of your Personal Data that we Process;
• the right to have your Personal Data transferred to another Controller, to the extent applicable;
• where we Process your Personal Data on the basis of your consent, the right to withdraw that consent; and
• the right to lodge complaints regarding the Processing of your Personal Data with a Data Protection Authority.

This does not affect your statutory rights. You may exercise any of these rights by using the contact details provided below.

CONTACT DETAILS

If you have any questions about this Privacy Policy, our Processing of your Personal Data, or your dealings with a Site, an App or a Device, please contact us at Carolina Truffières, LLC, 269 Drake Farm Road, Fletcher, NC 28732, Attn: Davis Upchurch, CEO:

If you contact us, we will endeavor to investigate and attempt to resolve each query or complaint within one month, or such other period as may be required under Applicable Laws.

ACCEPTANCE OF THIS POLICY

By using any Site, you are deemed to have accepted this Policy. If you do not accept the terms set out in this Policy, you must not use any Sites operated by Carolina Truffières or Dealers.

AMENDMENTS TO THIS POLICY

Carolina Truffières may amend, revise or update this Privacy Policy at any time, without providing you with any specific notice. You are encouraged to frequently check this Policy for any changes, and to stay informed about how we are helping to protect your Personal Data. Your continued use of any Site is deemed to be acceptance of any amendments to this Policy.

Carolina Truffières COOKIE POLICY

This Cookie Policy applies to the websites operated or controlled by Carolina Truffières, LLC (“Carolina Truffières”).

WHAT ARE COOKIES?

Cookies are small text files that may be stored on your computer or other device when you visit a website. They are generally used to make websites work, to keep track of your movements within the website, and to remember your login details, etc.

There are different types of cookies, and they can be distinguished on the basis of their origin, function and lifespan. Important characteristics of cookies include the following:

• First party cookies are cookies that are stored by the website you are visiting, while third party cookies are stored by a website other than the one you are visiting. Please note that we do not control the collection or further use of data by third parties. We may use third party cookies for purposes that include social listening (i.e., we may receive information from third party social media services that you use, where that information is relevant to our brand). You may control such cookies, as set out below.
• Necessary cookies are necessary to allow the technical operation of a website (e.g., they enable you to move around on a website and to use its features).
• Performance cookies collect data on the performance of a website such as the number of visitors, the time spent on the website and error messages.
• Functionality cookies increase the usability of a website by remembering your choices (e.g. language, region, login, and so on).
• Targeting/advertising cookies enable a website to send you personalized advertising.
• Session cookies are temporary cookies that are erased once you close your browser while persistent or permanent cookies stay on your device until you manually delete them or until your browser deletes them based on the duration period specified in the persistent cookie file.
• Maps, Personalization & Analytics: These cookies gather user data to personalize content and provide targeted advertising, map functionality, as well as to track website metrics for analytical purposes.

WHY DO WE USE COOKIES?

We may use cookies to:

• improve the use and the functionality of our website;
• tailor our website and products to your needs and preferences;
• process your purchase orders; and
• analyze how our website is used and compile anonymous and aggregate statistics.

We do not use the collected information to create user profiles.

WHAT TYPES OF COOKIES DO WE USE?

Please note that the processing of your personal data in connection with cookies, and for other purposes, is governed by our Privacy Policy, as set forth above.

Many of Carolina Truffières’ websites use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. By using any of Carolina Truffières’ websites, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

HOW CAN YOU CONTROL COOKIES AND WEB BEACONS?

Most internet browsers are set to automatically accept cookies. Depending on your browser, you can set your browser to warn you before accepting cookies, or you can set it to refuse them. Please refer to the ‘help’ button (or similar) on your browser to learn more about how you can do this.

Disabling cookies may impact your experience on our websites.

If you use different devices to access our websites, you will need to ensure that each browser of each device is set to your cookie preference.

WEBSITES TO WHICH THIS POLICY APPLIES

This Policy applies to the following websites that are operated or controlled by Carolina Truffières, LLC: www.CarolinaTruffieres.com.

SOCIAL MEDIA TERMS & CONDITIONS

By submitting content through any of Carolina Truffières social media channels or direct communication, I hereby agree to the following Terms & Conditions:

1. USE OF NAME, HANDLE, TEXT, PHOTO, VIDEO, LIKENESS and INTELLECTUAL PROPERTY. I hereby grant to Carolina Truffières, LLC (“Carolina Truffières “), its subsidiaries and affiliated companies, and their respective successors and assigns (collectively, the “Permitted Parties“) a non-exclusive, irrevocable (except as specified in Section 3 herein under Takedown), unlimited, perpetual, royalty-free, fully-sublicensable, fully paid up, worldwide license, and the right(s) and permission(s) to use my name and/or handle, image(s), and likeness, and the text and photograph(s) and/or video(s) posted to a social media platform including, but not limited to X (fka Twitter), Facebook, Instagram, TikTok, email, text, and any other social media platform, by using the Permitted Parties’ promotional hashtag (collectively, the “Content”) on the www.CarolinaTruffieres.com, and other websites controlled by Carolina Truffières or its subsidiaries and affiliated companies (collectively, “Carolina Truffières Websites”), Facebook, Instagram, TikTok, X (fka Twitter), other social media platforms and other websites (collectively, “Platforms”), and in other print, audio and video marketing and advertising avenues (“Advertising”).

I agree that the Content may be used, copied, distributed, published, exhibited, digitized, publicly displayed, reproduced, altered, edited, manipulated, and otherwise used via any medium and by whatever means, in whole or in part, anywhere in the world, at any time, for an unlimited number of projects, for any and all purposes of advertising, marketing or trade in promoting and publicizing the Permitted Parties.

I agree that I shall have no right of approval, no claim to compensation (including, but not limited to royalties), and no claim (including, without limitation, claims based upon invasion of privacy, defamation, right of publicity, copyright infringement or trademark infringement) arising out of any use (in accordance with the terms hereof), blurring, alteration, editing, distortion, faulty reproduction, or use in any composite form of the Content.  Furthermore, I irrevocably waive any and all so-called moral rights I may have in the Content. To the extent I provide any personal information, I agree to comply with Carolina Truffières Privacy Policy, as set forth above.

1. COMPLIANCE WITH TERMS FOR THIRD PARTY PLATFORMS. I acknowledge and agree that in order to post Content on the Platforms, I will be in full compliance with the terms and conditions of such Platforms.

You should carefully read the privacy policies and statements of any such Platforms.

1. TAKEDOWN. If I want my Content removed from the Platforms, Carolina Truffières Websites and Advertising, I will send an e-mail message to: davis@carolinatruffieres.com, and place a call to Davis Upchurch, CEO at (+1) 828-337-1350.
2. REPRESENTATIONS AND WARRANTIES/INDEMNIFICATION BY USER. I represent and warrant: (a) I am 18 years old or older; (b) I have the legal right to post the Content; (c) neither the Content nor the use of the Content by the Permitted Parties will infringe upon or violate the intellectual property rights or other rights, including, without limitation, any right of publicity, trademark, patent and/or copyright, of any other person or entity or any applicable laws; (d) the Content does not contain any content that is inappropriate, indecent, obscene, hateful, tortuous, defamatory, slanderous, or libelous or otherwise depicts inappropriate behavior; and (e) the Content does not contain any advertising or other commercial content.

I hereby agree to indemnify, defend and hold harmless each of the Permitted Parties from and against any and all claims, lawsuits, demands, actions or other proceedings of any kind brought against it by any third party and from any and all damages, liabilities, costs and expenses, including, without limitation, reasonable attorneys’ fees and costs awarded against or otherwise incurred by the Permitted Parties in connection with or arising from any such claim, lawsuit, action, demand or other proceeding: (a) relating to or arising out of any breach or alleged breach of any of my warranties, representations or agreements hereunder, (b) violation of these Social Media Terms And Conditions, or (c) violation of any law(s), regulation(s) or third party rights.

I shall pay any and all costs, damages and expenses, including, without limitation, reasonable attorneys’ fees and costs awarded against or otherwise incurred by the Permitted Parties in connection with or arising from any such claim, lawsuit, action, demand or other proceeding.

5. TERMS OF USE AND Carolina Truffières SOCIAL MEDIA COMMUNITY GUIDELINES. Except as otherwise expressly set forth in these Social Media Terms and Conditions, I hereby understand and agree to the Terms of Use previously disclosed, and such Terms of Use are hereby incorporated as if fully set forth herein.  I further agree to comply with the Carolina Truffières Social Media Community Guidelines, as set forth below.

1. NO OBLIGATION TO USE. I understand and agree: (a) that Permitted Parties shall have no obligation to use the Content (or any part thereof) in any way; and (b) that Permitted Parties may remove the Content (or any part thereof) from the Platforms, Carolina Truffières Websites, or Advertising at any time for any reason in Permitted Parties’ sole discretion. I further understand and agree that Permitted Parties will not use any Content or other materials it finds inappropriate, indecent, obscene, hateful, tortious, defamatory, slanderous or libelous, or that Permitted Parties believes may violate or infringe another’s rights, including, without limitation, privacy, publicity or intellectual property rights.

Carolina Truffières SOCIAL MEDIA COMMUNITY GUIDELINES

Carolina Truffières’ social media accounts are a place where you can learn about the latest news from Carolina Truffières, while engaging in a respectful dialogue between Carolina Truffières, our current and prospective customers, and all those interested in our company and our products and brands from around the world.

Our goal with Carolina Truffières social media accounts (including all Carolina Truffières -related pages about Carolina Truffières products and other corporate brand pages) is to offer an official destination where we can share interesting and entertaining Carolina Truffières content and dialogue.

Carolina Truffières Terms of Use:

Carolina Truffières social media accounts are intended to provide a place to discuss Carolina Truffières products, services and promotions.  All comments, visuals, videos and other type of material posted by you or other parties on the sites (“User Content“) do not necessarily reflect the opinions or ideals of Carolina Truffières, its employees or affiliates. Carolina Truffières (a) does not represent or guarantee the accuracy of any User Content or warrant any product claims made, (b) is not responsible for any User Content on the site, and (c) does not endorse any opinions expressed.

You are solely responsible for your content posted to Carolina Truffières social media accounts.  Do not post anything you would not want to share publicly. To remain in good standing with our community, we ask that you respect the following guidelines when posting content on our accounts. We will moderate Carolina Truffières social media accounts, and any content falling outside of the guidelines below are subject to being removed.  Carolina Truffières reserves the right to remove any content it deems inappropriate or, if necessary, block or ban you from Carolina Truffières social media accounts, in our sole and unrestricted discretion.

By using or accessing Carolina Truffières’ social media accounts, you agree to comply with each accounts’ terms and conditions of use.

PARTICIPATION GUIDELINES FOR Carolina Truffières CUSTOMERS AND/OR FANS

1. Be Respectful. Always be fair and courteous to all Carolina Truffières account posters who may be fellow associates, customers, members, suppliers or people who work on behalf of Carolina Truffières. We have a diverse group of employees, customers, clients, and individuals, comprised of people throughout the community, which may mean that opinions will differ. Please recognize you can debate and be constructive, without being disrespectful in your comments and posts.
2. Please, no spam. Please keep all comments related to the subject matter of the post, as off-topic or spam posts are subject to deletion, including posts advertising goods and services.  Excessive or repetitive posting that does not meaningfully contribute to the forum may also be removed.
3. Know and Follow the Rules. Inappropriate postings that may include discriminatory remarks, harassment, and threats of violence or similar inappropriate or unlawful conduct will not be tolerated. Carolina Truffières will remove any content that it considers in violation of these guidelines.

Carolina Truffières reserves the right to remove any content that is:

• Defamatory, libelous, fraudulent, abusive, harassing, stalking in nature, a threat of violence or otherwise violates the legal rights (such as rights of privacy and publicity) of others.
• Obscene, indecent, sexually explicit, hateful, illegal, and disparaging of customers, members, associates or suppliers or that might constitute harassment or similar inappropriate or unlawful material.
• Containing software or other material protected by copyright, trademark or other intellectual property laws (or by rights of privacy or publicity), unless you own or control the rights or have received all necessary consents.
• Carrying viruses, contains corrupted files, or any other similar software or programs that may damage the operation of another’s computer.
• Falsifying the origin or source of software or other material contained in a file that is uploaded.
• Portraying unsafe use of food items, including, but not limited to, unsafe depictions of sanitary food practice, using past-date produce, etc.
• Promoting or referring to any activity that is illegal.

1. Carolina Truffières may share your posts. By submitting your post through Carolina Truffières, you grant Carolina Truffières the right to use, display or distribute your content, including any and all intellectual property, ideas, or concepts contained in your post, as well as your name, image, and likeness without payment or compensation to you, and without seeking any further approval from you. Without limiting any of those rights, Carolina Truffières may distribute, use, or refer to your posts, comments, or submissions.
2. Follow the Rules of any Applicable Social Network or Third-Party Site. All activity on any social network or third-party site is subject to the terms and conditions imposed by such social network or site.  If you do not comply with their terms and conditions, content may be removed, or other action taken by the social network or site in its discretion.  We are not responsible for the activities of such social networks or third parties and do not control their privacy and data security policies and practices.

Carolina Truffières COMMITMENT TO THE COMMUNITY

We appreciate you following these guidelines. Carolina Truffières is committed to being active across all of our social media properties, providing engaging content and a place for employees, customers, clients, and individuals to discuss Carolina Truffières’ products, services and promotions. We take an active role in engaging our community by reading and replying to comments when questions are specifically presented to us. As representatives employed by Carolina Truffières, it gives us no larger sense of pride than to know that the information we share and discuss with you is enjoyable, discussable, and shareable between your own online communities.

We reserve the right to alter these Carolina Truffières Community Social Media Guidelines at any time, for any reason, with or without prior notification to you.  If you have any questions regarding these guidelines or wish to report inappropriate content posted on this page, please contact us immediately at davis@carolinatruffieres.com AND (+1) 828-337-1350.

Carolina Truffières Equipment TCPA and Do Not Call Policy

Carolina Truffières, LLC (the “Company”) is firmly committed to compliance with the Telemarketing Consumer Protection Act of 1991 (TCPA) (47 U.S.C.S. § 227) and protecting and respecting your rights to privacy. It is our policy that all personnel and third-party service providers abide by applicable TCPA requirements and restrictions.

The TCPA is a broad consumer protection statute that restricts telemarketing, autodialed, and pre-recorded calls and messages to residential and wireless telephone numbers and regulates facsimile advertisements. See 47 U.S.C.S. § 227. The TCPA was enacted in response to public concern about automatic telephone dialing systems (“ATDS”), artificial and pre-recorded phone calls, and unsolicited facsimile advertisements. The Company and any third-party service providers who contact consumers using telephone calls, text messages, or fax, are subject to TCPA restrictions.

To comply with the TCPA, the Company will request your written consent to send texts for marketing, advertising, and informational purposes. Your consent is not a condition for purchasing our goods or services.  By opting-in to receive our text messages, you accept the Company’s Privacy Policy, and grant permission to the Company, and any related affiliates or third parties, to contact you on the phone number that you provide to the Company.  We implement appropriate security measures to protect your personal information. Access to your information is restricted to authorized personnel only, and we regularly review our security practices to ensure the safety of your data.

By providing your phone number and subscribing to our SMS messaging services, you consent to receive SMS messages from us. You may revoke consent or opt-out through any reasonable means, including emailing us at davis@carolinatruffieres.com, calling (+1) 828-337-1350, and texting “STOP” to {INSERT PHONE #}. Please note that message and data rates may apply depending on your service plan.

We also maintain a list of the telephone number(s) and name(s) (if provided) for consumers who do not wish to receive telephone contact. Upon request, your telephone number(s) will be added to our internal Do Not Call list within 30 business days of receipt of such request. This record will be retained for at least five years. This list will be updated every 30 days.

It is our policy to respect the wishes of customers and prospective customers. We will not make telephone solicitation calls to:

1. Any person who has requested that we not make such calls to their residential or wireless telephone lines; and
2. Any person who has put their residential or wireless phone number on a national or state Do Not Call Registry, except as otherwise permitted by law.

Any person can be placed on our Do Not Call List by:

1. Sending a written request to 269 Drake Farm Rd., Fletcher NC, 28732 Attn: Davis Upchurch
2. Emailing Carolina Truffières, LLC at davis@carolinatruffieres.com
3. Calling our Marketing Line, (+1) 828-337-1350

Your request must provide the 10-digit telephone number that is not to be called and your name. Once a request has been made, we will add the telephone number and name to our Do Not Call list within thirty (30) days. We will maintain the telephone number and name on our Do Not Call list for five (5) years, unless a request is made by you to have the number removed. If your telephone number changes, then another request must be submitted to have the new number added to our Do Not Call list. We intend to comply with all federal and state Do Not Call laws.